Welcome to the NCF Furnishings Ltd website terms and conditions for usage of our website.

These terms and conditions apply to the use of this Website and by accessing this Website (ncffurnishings.co.uk) and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions please do not continue to use or or access this Website. Please read through the below terms and conditions carefully before placing an order. If you have any questions relating to these terms and conditions please contact our Customer Service team by e-mail at the following address This email address is being protected from spambots. You need JavaScript enabled to view it. or on the following telephone number: 0800 7 833 733. Please note that queries regarding terms and conditions of use, will only be dealt with via email. Calls to our Customer Services team will be charged at the local rate (BT users only, other network charges may vary).

Definitions 

"Terms & Conditions" means these conditions and the Special Conditions that it applies to. "Product" means a product displayed for sale on our Website."Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided. "Special Conditions" means the terms and conditions in the Product Description that are conditional to that product. "Users" means the users of the Website. "Personal Information" means the details provided by you on filling any registry on the site. "We/us" means NCF Furnishings Ltd. "Website" means the website located at www.ncffurnishings.co.uk or any subsequent URL which may replace it. "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer. For more information on cookies, please see our “cookies” page on the footer of the website. 

Using the website

Accessing the site

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly meet the accordance set out by these Conditions.

Registration

When filling any registration on the website, you warrant that:

              ▪  The Personal Information which you are required to provide when you register
                  as a customer is true, accurate, current and complete in all respects; and

              ▪  You will notify us immediately of any changes to the Personal Information by contacting
                  our Customer Service Representatives by e-mail at the following address: This email address is being protected from spambots. You need JavaScript enabled to view it..

              •  You agree not to impersonate any other person or entity or to use a false name or a name that
                  you are not authorised to use.

Indemnification

You agree to indemnify, defend, and hold harmless NCF Furnishings Ltd, its affiliates, agents, employees, and licensors and any Third Party from and against any and all claims and expenses, including reasonable attorney fees, arising out of or related in any way to Your use of our website, or use of the Data, violation of this Agreement, violation of any law or regulation, or violation of any proprietary rights. 

Our rights

We at ncffurnishings.co.uk reserve the right to:

                  ▪    modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice
                       to you and you confirm that we shall not be liable to you or any third party for any modification to
                       or withdrawal of the Website; and/or

                  ▪   change any prices, promotions or products listed on the website, at any given time.            

                  ▪   change the Conditions from time to time, and your continued use of the Website (or any part thereof) following
                      such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly
                      to determine whether these Terms and Conditions have been changed. If you do not agree to any change to the
                      Conditions then you must immediately stop using the Website. If you need further definition on any of the changes
                      to the terms and conditions please contact our customer service centre.

Third party links

To provide increased value to our Users, we may provide links to other websites or manufacturer resources for you to access at your own discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly. For (1) the privacy practices of such websites, (2) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (3) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources. 

Recommendations

When you use our website, you'll see that we offer you recommendations, showing products we think you might like and could perhaps miss when you're browsing the site. These are based on your past purchases, top sellers, ratings and recently-viewed products. Your recommendations may change when you make a purchase and move around the site. You might like to add products that interest you to your wish list for future reference. We take reasonable care to ensure our recommendations are in line with your website browsing habbits as a customer on ncffurnishings.co.uk. Details of the products we recommend - such as price and specification listed- are correct at the time recommendations are originally made to you, but can be subject to change without notice as per “our rights” section of these Terms and Conditions.

Privacy

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. When you shop on ncffurnishings.co.uk website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not

register with us. You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with NCF Furnishings products which are relevant to your browsing history when you visit other websites. 

We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

                  ▪                Processing your orders;

                  ▪                For statistical or survey purposes to improve this Website and its services to you;

                  ▪                To serve website content and advertisements to you;

                  ▪                To administer this website;

                   ▪               To notify you of products or special offers that may be of interest to you if you
                                   have requested this service.
 

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998 and in the manner listed above.  Your Personal Information may be disclosed to other businesses within the NCF Furnishings Group and to reputable third parties who will help process your order.

NCF Furnishings Ltd requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of the NCF group for mailing or marketing purposes.

You should be aware that if requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so. 

Questions regarding this Policy should be directed as follows:

Customer Services Centre

NCF Furnishings Ltd

Perry Barr retail park

2-6 Kingstanding Road

Perry Barr 

Birmingham

B44 8AA


Purchasing of products from the site

Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

We reserve the right to decline all or part of any order for whatsoever reason and should this occur we will e-mail you with these details.

Contract creation and your binding agreement

The technical steps required to create the contract between you and us are as follows:

              ▪  You place the order for your products on the Website by confirming the checkout
                  process and pressing the order button at the end of the process. You will be guided
                  through the process of placing an order by a series of simple instructions on the Website.

              ▪  We will send to you an order acknowledgement email detailing the products you have
                  ordered. This is not an order confirmation or order acceptance from ncffurnishings.co.uk.

              ▪  As your product is shipped from our distribution warehouse by a third party courier
                  service, they will send you a despatch confirmation email and call to arrange a
                  delivery slot with yourselves. 

              ▪   Order acceptance and the completion of the contract between you and us will take place
                  on the dispatch to you of the Products ordered unless we have notified you that we do not
                  accept your order, or you have cancelled it in accordance with the instructions in Change
                  or cancel an order 

Non-acceptance of an order may be a result of one of the following:

              ▪      The product you ordered being unavailable from stock.

              ▪      Our inability to obtain authorisation for your payment.

              ▪      The identification of a pricing or product description error.

              ▪      You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

NCF Furnishings Ltd reserve the right to not accept an order. You will be informed via email to the address you have provided to us in your registration. The details of your specific contract will not be filed by ncffurnishings.co.uk. If you do require any information regarding orders you have placed with ncffurnishings.co.uk please write to us at the following address:

Customer Service Centre

NCF Furnishings Ltd

Perry Barr retail park

2-6 Kingstanding Road

Perry Barr 

Birmingham

B44 8AA

Contract cancellation & Distance Selling Regulations

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 14 calender days after the day on which you receive the Products. If you wish to exercise your right to cancel this contract after your order has already been dispatched, we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 14 calender days after the day on which you receive the Products, and that you have taken reasonable care of the Products and not used them.

Please follow the procedure set out in our Returns Policy.

Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty or not as described:

                  ▪                Made to measure or personalised goods

                  ▪                Ex-display or clearance goods

                  ▪                Mattresses that have been removed from packaging
                 
                  ▪                Any flat pack goods which have been assembled.

Please see our Refund policy for further details.

It is recommended that you retain all e-mails relating to your order and contract, in case you wish to return an item. 

Description of products

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. Though we try our upmost to place a detailed description on the website, we can not except an input error in miss information listed. All product images shown are for illustrations purposes only, althought we do try to make them as accurate as possible there may be some colour variations or option variations which we can not account for. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

Guarantees and warranties 

We always honour the manufacturer's guarantee period where offered; these are usually one year unless otherwise stated. Please see individual product pages for details if the stated period are different.

What does the guarantee cover?

Our guarantees provide full cover against mechanical breakdown through normal use. This means that if your item develops a fault during the guarantee period, we'll arrange for it to be repaired free of charge, including all parts and labour. Your guarantee is not transferable with ownership. The guarantee applies to the person/persons we have names on our order acknowledgement paper work.

How does it work?

During the guarantee period, if your product develops a fault that needs to be repaired, look for visible signs of the breakdown and consult the manufacturers guide or handbook. If that doesn't resolve the issue, please contact our customer service centre and talk to one of our operators.

You’ll need to provide us with details of your item, including the model number and date of purchase. You’ll find all of this information on our original receipt – this acts as your guarantee, so please make sure you keep it safe. If we can’t repair your item, we’ll replace it with an item of equivalent specification. If no equivalent product is available we‘ll discuss an alternative settlement with you, and we’ll always do our best to make sure that you’re satisfied with the outcome.

What’s not included? 

There are some specific exclusions from our guarantees, as follows:

           ▪      Repair costs caused by external factors such as theft,
                   and weather (including lightning damage)

           ▪      Accidental damage, for example if your item has been dropped.
                  You may find that this type of damage is covered by your household
                   contents insurance policy

           ▪      If the product has been used commercially or for business purposes

           ▪      Cosmetic items such as cabinet trim, scratches, dents, corrosion or
                   colour where the function of the product is unaffected.

           ▪      Any loss suffered as a result of not being able to use the product, or
                  any loss over and above the purchase price of the original item

           ▪      Servicing, inspecting or cleaning of the product; and failure to follow the
                   manufacturer’s instructions and/or installation guidelines

           ▪      Deliberate damage or neglect of the product

           ▪      Please note that our guarantees provide services for goods bought and used
                  in the UK only. Your guarantee will not be valid outside the United Kingdom.


Customer service centre 

In the unlikely event of a complaint concerning a product please contact:

Customer service centre:

NCF Furnishings Ltd,
Perry Barr retail park,
2-6 Kingstanding Road,
Perry Barr,
B44 8AA

Or email us on This email address is being protected from spambots. You need JavaScript enabled to view it.

We will confirm to you receipt of your complaint within five working days and do our best to resolve the complaint within four weeks. If we cannot, we will let you know when an answer may be expected.

Promotional discounts

Coupons, discounts and promotional discount codes offered by ncffurnishings.co.uk are valid only for use as part of a purchase made via ncffurnishings.co.uk website, unless otherwise stated. Such promotional discounts are not valid for use as part of a purchase in a NCF Furnishings store, or for telephone orders. 


General

Intellectual property and right to use 

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are only permitted to use this material if you are expressly authorised by us or our licensors. Please contact customer services for more information.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase). Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Compliance with laws

The Website may be used only for lawful purposes. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy.  The Website is provided on an "as is"and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. We make no claims that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website.  We will not be responsible or liable to you for any loss of content or material transmitted through the Website.

Unforeseen Circumstances

While every effort is made to meet our customers' demands, cancellations or variations may be necessary as a result of an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control.

Returns Procedure

In the unlikely event you need to return a product please contact: 

Customer service centre:

NCF Furnishings Ltd,
Perry Barr retail park,
2-6 Kingstanding Road,
Perry Barr,
B44 8AA 

Or email:

This email address is being protected from spambots. You need JavaScript enabled to view it.

A representative will send you information on the returns procedure we have in place. Please give as much information as possible for the reason of you returning an item.

Entire agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what NCF Furnishings Ltd and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Terms & Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.