At NCF Living holds almost all our items in stock in our state of art 150,000 square foot warehouse as we believe that internet shopping should be fast, so we ensure speedy delivery and customer satisfaction.

 

We offer Free Standard Delivery in England which will normally take 2 - 5 days to be delivered (to be safe, please allow a little extra during busy sales periods).

Larger Parcels and Two Man Deliveries will take 2-12 days.

We also offer Express Delivery in England

Small and Large Parcel service which will take 1-2 working day for £4.95

This option is not available for 2Man service.

All orders will be dispatched within 1-2 working days of receiving full payment.

Please note orders are dispatched between Monday to Friday, and deliveries will be made between Mondays to Friday 7am-6pm. 

We have three methods of shipment available:

 

Small Parcel

Our products are delivered by parcel couriers, such as Royal Mail, DPD or UPS. You will receive an email from us with a tracking number when the product is dispatched. The package will usually be delivered in 2 - 5 days, but you can track the progress on the web by clicking on the link in your email.

All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call, to rearrange delivery, or you may be required to collect the item from Post Office.

If you fail to take the delivery the second time from DPD or UPS, then you must collect the item from the depot.

If you require a third delivery to your home, then there will be a charge of £9.95.

 

Larger Parcel

Larger products, but those that do not need specialist handling will be sent by courier used to handling these larger products. You will receive an email from us with a tracking number when the product is dispatched. The package will usually be delivered 2-5 days, although it will take 3-10 days for off mainland.

If you fail to take delivery there will be an additional £14.95 charge to redeliver

 

Two Man Deliveries

The largest and heaviest items such as heavy furniture and beds will be delivered by this service. The package will usually be delivered 2-12 days. This service sends a two man delivery team to deliver the item to your house.

When your product is ready, you will be contacted by phone to arrange a delivery by our logistics company. In addition, the crew will phone when they are en route.

If you fail to take delivery there will be an additional £39.95 charge to redeliver

 

Off Mainland and BFPO

At present, we are unable to ship items to the following UK postcode ranges: any BT (Northern Ireland), GY (Guernsey), JE (Jersey), TR21-25 (Scilly Isles), IM1-9 (Isle of Man), PO (Isle of Wight), ZE (Shetlands), KW, HS, IV3-5, KA27, KA28, PA20-78 and PH31-44.

We can ship some items to the following UK postcode ranges, but on an extended delivery scale: AB31-38, AB41-56, FK19-21, IV1, PH9, PH15-30. If you are unsure whether or not we can ship to your address, or if you have any other questions regarding shipping, we advise you to contact us prior to making a purchase. Our dedicated customer service team can be contacted on 0800 7 833 733 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it.. Our office hours are Monday to Friday, 9am to 5pm. We aim to respond to all emails within 24 hours. There is an additional charge on orders for UK off Mainland for all items, please contact us for further details.

 

Delivery will normally take 3 to 10 working days.

If you fail to take delivery, there will be additional charges.

All our deliveries are carried out using our own fleet of vans but on some occasions we may use external carriers. Once we have dispatched your goods, you should normally receive them within the timeframe of the delivery.

However, while we maintain a close relationship with our delivery companies, and will attempt to rectify any delivery problems as soon as possible, their operation is outside our control.

In the event of a delay in delivery of your order or a mistake in the order itself, NCF Living accepts no liability for any associated expense, loss of profits or other losses incurred whatsoever.

Failure to deliver on time will not entitle you to terminate the purchase from NCF Living, or refuse to accept delivery.

It is your responsibility to check your house address is complete and accurate when making the order.

On delivery of the item, if the box or the item looks damaged, you must state damaged item on the paperwork and you may refuse the delivery when signing for the parcel from the courier, failure to do this will result in your claim being rejected.